Return and Refund

We have a 30-day return policy, this means that in these 30 days we try to finalize the decision on return and begin the process. If 30 days have passed since you received your item and you have not reported the request for return, we cannot offer a return or refund. You are eligible for a full refund only if your item was faulty, damaged, or broken.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or legal proof of purchase.

Faulty Products

When you buy from our website online store you can only return faulty items if you inform us 3 days after receival. Our company is a wholesaler, working with various manufacturers worldwide. We choose the product from the best producers upon years of experience.
The reason for which we need a report on faulty, damaged or broken products is that we have a responsibility to contact the manufacturers on any manufacturing defects within 3 days.
Your return will be reviewed by us and manufacturers within one week after you reported it, then we will inform you on the instructions on how to send your product back.
Please send us attached photos, videos, descriptions, and evidence to justify the faulty product.
We can accept a full refunded return only on faulty and damaged items, we will not accept free shipping on products that are not faulty.

In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website. In any case, it will not be an eligible reason for refund or chargeback.

Our replacement policy for faulty products lasts 3 days from the date your order has been delivered. If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product. The product must have a visual defect or issue that directly affects the usability of the item.

To start a return, you can contact us via our contact form on our website.

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receival and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

Chargebacks are not acceptable on our website.

Shipping Costs Non-Refundable

On non-faulty products, you will be responsible for paying for your own shipping costs to return your item after approval. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Any questions please contact

Address: 11546 Salinaz Dr, Garden Grove, CA 92843 USA

Phone: (+1) 714 -638 -5567

Working time: Monday-Sunday (7:30am – 5:30pm)

Email: [email protected]